How do I check my Office 365 email on an iPhone or iPad?

There are a few ways to set up checking email on any phone, and they depend on what apps you choose to check your mail with.  The most common are below. 

Outlook for iOS allows you to send and receive emails, view and manage your calendar, and more. If your iPhone, iPad, or iPod Touch uses iOS 8.0 or higher, you can set up Outlook for iOS on your iOS mobile device.

1.  Set up email in Outlook for iOS

If you haven't already, download the app from the App Store:

Next,

1. Open Outlook for iOS.

2. If this is your first time opening the app, tap Get Started. If not, tap Settings > Add Account > Add Email Account.

   

3. Enter your email address and tap Add Account.

   Notes: If you're asked to select your email provider, choose from the list shown. You should choose "Office 365" for school email.  You may choose to add your other email accounts too if you like, choosing form the other options..  If you don't see your email provider, select IMAP. Choosing IMAP means you will only be able to sync email, not calendar or contacts.

   Outlook configures most email accounts automatically.

   

4. Enter your email account password and tap Sign In. You may also be asked to enter a description and display name.

   

5. Outlook may request access to some of your email features such as calendar, contacts, etc. If you'd like to sync these to your mobile device, tap Yes or Allow to give permission.  If you would like to have access to the School Directory on your Phone you should grant permission.  It will not copy your phone directory to our server.

6. You're now ready to use Outlook for iOS!

Once you have downloaded and installed the App, go through the Step-Throughs set up to help on the Original Microsoft Webpage; here.  You will find user-specific help for:

• Setting Up Outlook
• Using Outlook
• and more...

2.  Use the built-in iOS Mail app

1. Go to your device's Settings, scroll down to Mail, tap Accounts >Add Account.

   Note: If you have not updated to iOS 10, go to your device's Settings > Mail, Contacts, Calendars > Add Account.

   

2. Select Exchange.

   

3. Enter your Office 365 email address, password, and a description of your account. Then tap Next.

   Note: Your email address should be your Office 365 school account such as yourname@ma-kc.org.

   

4. If you're prompted to enter server settings, enter the following and tap Next.

   • Email: your full email address.

   • Server: outlook.office365.com.

   • Username: your full email address.

   • Password: email account password.

   Note: Double-check that everything is spelled correctly.

5. Outlook may request certain permissions. To agree, tap Yes. Then choose the apps you want your email account to sync with your iOS device and tap Save.  If you would like to have access to the School Directory on your Phone you should select "Contacts".  Most users will not need reminders or notes to sync.

   Note: If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don’t set up a passcode, you can’t view this account on your device. But you can set up a passcode later in your settings.

6. Your email account is now ready for use with the iOS Mail app!

These instructions are available in full with further links and help at the Original Microsoft Web Page.

If you're having setup or sync issues, you can Troubleshoot email setup on mobile.

If you need further help at all, do not hesitate to contact the MCA HelpDesk and open a Service Request, we will get back to you as soon as possible.