UPDATE: Microsoft will be discontinuing the "Clutter" service soon and replacing it with "Focus Inbox." No action will be required for users when that change occurs. The "Clutter" Folder will disappear on its own. Until that time see below.
"Clutter" is a tool to help separate low-priority email in your inbox from high priority email. It does so by learning from your email "checking" habits. If you would rather turn off Clutter so that all emails come into your inbox without routing, the following directions from Microsoft will help:
Turn off Clutter in Outlook
If you're currently in Outlook 2016 (the Office Application on the computer-- not online):
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In Outlook 2016, right-click the Clutter folder and the choose Manage Clutter.
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Sign in to Outlook on the web using your work or school account. For help, see Sign in to Outlook on the web.
It will take you directly to the Clutter options page.
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Unselect Separate items identified as clutter > Save
.
Or, if your page looks like the one below, choose Don't separate items identified as Clutter.
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The Clutter folder remains in Outlook even after you turn off the feature.
If you're not currently in Outlook 2016 (you will go online):
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Sign in to Outlook on the web. For help, see Sign in to Outlook on the web.
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In the upper-left corner of the page, choose App launcher
> Mail.
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On the navigation bar, go to Settings
> Options > Mail > Automatic processing > Clutter. -
Unselect Separate items identified as clutter > Save
.Or, if your page looks like the one below, choose Don't separate items identified as Clutter.
-
The Clutter folder remains in Outlook even after you turn off the feature.
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